National Institute of Speech & Hearing
Accredited as Excellent Institution by RCI | Accredited by NAAC with B++ Grade
Grievance Redressal
There are six grievance redressal systems established at NISH.
Grievance Redressal and Procedure for Employees with Disability
1. Premable
National Institute of Speech and Hearing has constituted the Employees with Disability Grievance Redressal Cell (EwD-GRC) to provide a safe, fair and harmonious work environment in accordance with the RPwD Act, 2016. Grievance Redressal Cell is intended to facilitate the resolution of grievances in a fair and impartial manner. The cell shall have five members appointed by the Executive Director, from among the employees and shall discuss the issues of grievances referred to it by the Executive Director. ED shall be the Chairman of the cell. The opinion of the majority of the members present in the meeting of the cell shall prevail and decisions shall be taken accordingly. A Minutes book shall be maintained and details of the discussion and the decision arrived at shall be recorded in the Minutes book. The quorum of the meeting shall be four. Every member of the Cell shall maintain necessary confidentiality. Any EwD with a genuine grievance may approach Grievance Redressal Cell to submit his/her grievance in writing or they can register their complaint in the EwD grievance cell link given on the NISH website.
2. Objectives the Cell
3. Grievance Redressal Mechanism
The EwD-GRC shall consider all the complaints/representations referred to it and shall arrive at a decision in the aforsaid manner within a period of 15 days. The grievance redressal should be carried out in the legal framework prescribed by the RPwD Act, 2016. The Cell shall consider only formal grievances, received via the link on the NISH website, email, or in person. The GRC will put its best efforts in order to arrive at the right decision/amicable solution expeditiously.
3:1. The Grievance Redressal Committee consists of the following members:-
Functions of the Committee:
4. Applicability: The EWD Grievance is applicable to all EWD at NISH.
4:1 Standard Operating Procedure:Any EwD who wants to initiate a grievance redressal procedure may in the first instance bring the issue to the notice of the GRO who will the issue and try to address it within 7 working days of the receipt of the grievance petition and try to resolve it in one month. If there is no response within the stipulated time from GRO or the grievant is dissatisfied with the response/resolution to his/her grievance, then the grievant is free to represent in writing his/her grievance to the Executive Director, NISH.
If the grievance is against any of the GRC members then the grievant may directly submit his/her grievance in writing via the redressal cell link on the NISH website or submit in-person to any other committee member.
4:2 Formal Registration: Any aggrieved EwD with a genuine grievance will submit his/her Grievance in writing along with necessary documents, if any, through any of the following modes:
4:3 Acknowledgement: The GRO shall acknowledge the receipt of each grievance complaint immediately. In the case of uploading the grievance in the GRC link in the NISH website the sender will receive an instant auto-reply acknowledging the receipt of his/her e-mail.
4:4 Follow Up & Monitoring: GRO shall coordinate, monitor and ensure redressal within such period as may be specified, depending up on the seriousness of grievance the Grievance, Redressal Cell will follow them up regularly till their final disposal within 30 days of receipt of the appeal. Once the grievant indicates in writing acceptance of the resolution, then the matter shall be deemed to be closed.
4:5 Closure Of Complaint: The complaint shall be considered as disposed off and closed when: a. the grievant has indicated acceptance of the resolution; b. the grievant has not responded within four weeks from the date of receipt of information on resolution.
The proceeding concerning each grievance will be recorded in a systematic manner. The information relating to the proceedings shall be treated as confidential and can be viewed only by the members of Grievance Redressal Committee, for the purpose of investigation.
5:0. General Guidelines
The grievance must always be in the form of a detailed written complaint, submitted via written form in GRC link of NISH website or in person to the GRO, within 15 days from the date of occurrence of the event giving rise to the grievance. However, the Cell may extend this time frame where a delay is due to circumstances beyond control of an aggrieved person such as illness, etc.
Formal grievance complaint shall include:
GRC shall maintain confidentiality of information shared throughout the grievance process. All information collected will be treated as confidential and will not be disclosed to third parties without the consent of the parties involved. However, disclosures may be required for the purpose of fact-finding or efforts to resolve the grievance. Parties involved in the grievance process will also have to maintain the confidentiality of the information discussed during the fact-finding process and the identity of the grievant.
GRO shall maintain a grievance register. The register will be treated as confidential and may not be accessed by anyone other than the members of Grievance Redressal Committee.
II. Redressal of Caste discrimination against Dalit students (RCDS)
1. Purpose
The purpose of this procedure is to explain the modus operandi of the redressal of Caste discrimination against Dalit students at National Institute of Speech and Hearing (NISH)
2. Scope:
All students during their stint at NISH.
3. Responsibility:
Executive Director, Chairperson and members of RCDS and HoDs of ASLP,DHI and BOT
4. Procedure
4.1. Preamble
National Institute of Speech and Hearing has constituted redressal of Caste discrimination against Dalit students The cell must fully comprehend the contents of the letter from the UGC and take ongoing steps to guarantee that no official or faculty member discriminates against any community or group of students, faculty, or staff members. The committee would also be responsible for sensitizing campus authorities and faculty members when dealing with such occurrences.
4.2. Objective
To ensure an effective system for resolving a variety of concerns related to Caste discrimination against Dalit student
4.3. Procedure
III. Students’ Grievance Redressal Cell (SGRC)
1. Purpose
The purpose of this procedure is to explain the modus operandi of the Students’ Grievance Redressal Cell (SGRC) at National Institute of Speech and Hearing (NISH)
2. Scope
All students during their study at NISH
3. Responsibility
Executive Director, Chairperson and members of SGRC and HoD of DHI
4. Procedure
4.1. Preamble
National Institute of Speech and Hearing set up a Students Grievance Redressal Cell ( SGRC ) to provide safe, fair and harmonious learning and work environment in accordance with the University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013). Grievance Redressal Cell facilitates the resolution of grievances in a fair and impartial manner involving the selected committee members maintaining necessary confidentiality, Any student with a genuine grievance may approach Grievance Redressal Cell to submit his/her grievance in writing or they can register their complaint in the students' grievance cell link given in NISH website.
4.2. Objectives
4.3. Grievance Redressal Mechanism
A Student’s Grievance Redressal Committee (SGRC) handles the function of redressing the grievances. It is guided by the principles of natural justice. The committee will consider only formal grievances, received via the link on NISH website, email or in person. The SGRC will put its best efforts in order to arrive at the right decision/amicable solution expeditiously.
4.4. The Grievance Redressal Committee consists of the following members:
Members of NISH SGRC (Present)
Chairperson |
Ms. Daisy Sebastian Coordinator, Academic & Intervention Programs Contact No: 9446795454 Email: daisy@nish.ac.in |
Secretary |
Ms. Silvy Maxi Mena Faculty, Dept. of HEFP Contact No: 9847185925 Email:silvy@nish.ac.in |
Member |
Mr. Rakesh P.S. Faculty Dept. of Fine Arts Contact No: 9400392693 Email: rakesh@nish.ac.in |
Student Member |
Mr Madhur Arora BFA (HI ), Sem. VII Contact No: 9760374808 (Message only) Email: madhur.fa18@nish.ac.in |
4.5. Functions of the Committee:
4.6. Standard Operating Procedure
Any student or parent who wants to initiate a grievance may in the first instance bring the issue to the notice of the committee members of SGRC who will address the issue and try to address it within 7 working days of the receipt of the grievance and to resolve it in one month. If there is no response within the stipulated time from SGRC or the person with the grievance is dissatisfied with the response/resolution to his/her grievance, then the the person with the grievance is free to represent his/her grievance to the Executive Director, NISH.
If the grievance is against any of the SGRC members then the person with the grievance may directly submit his/her grievance in writing via the redressal cell link in NISH website or submit in person to any other committee member.
4.7 Formal Registration
Any aggrieved student or parent or staff member with a genuine grievance will submit his/her Grievance in writing along with necessary documents, if any, through any of the following modes:
4.8. Acknowledgement
The Student’s Grievance Redressal Cell shall acknowledge the receipt of each grievance complaint immediately. In the case of uploading the grievance in the SGRC link in the NISH website the sender will receive an instant auto reply acknowledging the receipt of his/her e-mail.
4.9. Follow Up & Monitoring
Upon receipt of grievance the Grievance Redressal Cell shall call the grievant in person and analyse the merits of the grievance Then the issue will be discussed with the respective department/office or individual directly linked with the grievance not exceeding 7 days from the receipt of grievance complaint.
Grievance Redressal Cell shall coordinate, monitor and ensure redressal within such period as may be specified, Depending up on the seriousness of grievance the Grievance Redressal Cell will follow them up regularly till their final disposal within 30 days of receipt of the appeal. Once the grievant indicates acceptance of the resolution, then the matter is deemed closed.
4.10. Closure of Complaint
The complaint shall be considered as disposed off and closed when
The proceeding concerning each grievance will be recorded in a systematic manner. The information relating to the proceedings shall be treated as confidential and can be viewed only by the members of Grievance Redressal Committee, for the purpose of investigation.
4.11. General Guidelines
The grievance must always be in the form of a detailed written complaint submitted via the written form in the SGRC link of the NISH website or in-person to the Committee members of the Grievance Redressal Cell, within 15 days from the date of occurrence of the event giving rise to the grievance. However, the Cell may extend this time frame where a delay is due to circumstances beyond the control of an aggrieved person such as illness, etc.
Formal grievance complaint shall include:
SGRC shall maintain confidentiality of information shared throughout the grievance process. All information collected will be treated as confidential and will not be disclosed to third parties without the consent of the parties involved. However, disclosures may be required for the purpose of fact-finding or efforts to resolve the grievance. Parties involved in the grievance process will also have to maintain the confidentiality of the information discussed during the fact-finding process and the identity of the grievant.
SGRC shall maintain a grievance register. SGRC register will be treated as confidential and may not be accessed by anyone other than the members of Grievance Redressal Committee.
IV. Grievance Redressal and Procedure for Employees
Purpose
To address the numerous problems of the diverse staff from varied backgrounds, the staff grievance redressal cell was formed and to resolve the issues of the staff. The Staff Grievance Redressal Cell attempts to address genuine problems and complaints of staff whatever be the nature of the problem. The Cell desires to maintain and promote an unprejudiced working environment. It enables a staff to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the institution. Grievance Cell enquires and analyses the nature and seriousness of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to “an impartial and fair approach to the staff grievances”.
Scope
To provide smooth and effective functioning of Grievance Redressal related activities in the institution.
Objectives of Staff Grievance and Redressal Cell
Roles and Responsibilities
Procedure
Grievance Redressal Cell Members
V. Committee to Address Sexual Harassment @ NISH (CASH-NISH)
In pursuance of UGC (Prevention, Prohibition and redressal of sexual harassment of women employees and students in higher educational institutions) Regulations, 2015 read with Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 and in partial modification by UGC, Internal Complaints Committee (ICC) is re-constituted as under to deal with complaints relating to sexual harassment at work place.
The committee has been constituted by the Executive Director and has the following members.
Chairperson |
Ms. Daisy Sebastian Coordinator, Academic & Intervention Programs Contact No: 9446795454 Email: daisy@nish.ac.in |
Convenor |
Ms. Raji Gopal, Coordinator-Degree (HI) Email: rajigopal@nish.ac.in Contact no. 9846241024 |
Member |
Dr. Anne Varghese Head - Allied Services Contact no: 9846146340 Email: annemanoj@nish.ac.in |
Member |
Dr. Vinitha George Head- ASLP Contact no: 7090690938 Email: vinithageorge@nish.ac.in |
Member |
Mr. Gopakumar G Finance Officer Contact no: 9847133155 Email: gopaku@nish.ac.in |
Member |
Ms. Anu J. Rajan Faculty - Degree (HI) Contact no: 9961104779 (Message only) Email: anurajan@nish.ac.in |
Member |
Ms Raji NR Incharge- BSc CS Contact No: 9446845711 Email: rajinr@nish.ac.in |
Member |
Ms. Soja Oliver Administrative Officer Contact No: 9048920238 Email: sojaol@nish.ac.in |
Member |
Adv. Elsamma Prayikalam Representative of NGO- SAKHI Contact No: 944-749-1792 Email: elsaprayi@gmail.com |
This committee will oversee all complaints from employees, students or visitors regarding sexual harassment. A sub-committee will perform the investigation and report to the full-body CASH-NISH so as to review and take appropriate action. The ICC shall comply with the procedure prescribed in the aforementioned UGC Regulations 2015 and the Sexual Harassment Act for inquiring into the complaint in a time-bound manner.
If the ICC concludes that the allegations made were false or malicious, or the complaint was made knowing it to be untrue or forged, or misleading information has been provided during the inquiry, the complainant shall be liable to be punished as per the relevant provision of the aforementioned UGC Regulations 2015.
The Convenor, CASH-NISH shall receive the written/signed/verbal/typed complaints of sexual harassment, if any, on behalf of ICC and shall coordinate the deliberations of the ICC on the complaints received.
Who can approach CASH-NISH for help?
Any student, faculty, staff or client of National Institute of Speech & Hearing.
Definition of Sexual Harassment
"Sexual harassment" includes any unwelcome sexually inclined behaviour, whether directly or indirectly, such as:
What are the possible actions that can be taken against the accused if found guilty?
If you think you are being harassed, what should you do?
To know more about ICC procedures, click (English) here. You may also refer to www.shebox.nic.in. Your complaint will be kept CONFIDENTIAL
Inquiry process
Caveat
All female faculty members, non-teaching staff and students must bear in mind that such complaints are of an extremely serious nature and should, on no account, be made in a frivolous manner. This platform should not be misused to settle personal scores, or for any other non-genuine reason
Useful documents and notices
VI. Curbing the menace of ragging at NISH
Anti-ragging Policy
Ragging in any form is strictly forbidden inside the campus. The University Grants Commission has banned ragging of students in institutions of Higher Learning. The students are therefore directed to strictly desist from any kind of ragging. Any form of ragging if reported is liable for punishment under penal law and NISH will follow UGC regulations on curbing the menace of ragging in higher educational institutions, 2009 to award punishment. Ragging is a cognizable offense and NISH will not hesitate to take stern action against offenders.
The following Constitutes ragging
Curbing the menace of ragging at NISH
1. Purpose
To define the procedures for curbing the menace of ragging in Campus
2. Scope
All graduates and post graduate students
3. Responsibility
4.0 Duties
4.1 Head, Anti-ragging committee
4.2 Convener, Anti-ragging committee
4.3 Anti-ragging squad
4.3.1 Squad
4.4 Anti-ragging committee
● Monitor anti-ragging activities at NISH
● Consider recommendations of anti-ragging squad
● Spell out suitable punishment to those who found guilty
4.4.1 Members of the anti-ragging committee
4.5 Mentors
5 Procedure
5.1 submitting affidavit
5.2 Punishment awarded for the incidence of ragging
6.0 Related orders and Formats
1. Copy of summary of UGC regulations on curbing the menace of ragging in higher educational institutions, 2009
2. Copy of summary of the judgment of the Hon.Supreme Court delivered on 8th May, 2009
3. Affidavit by student
4. Affidavit by parents
5. Minutes of anti-ragging committee meeting
7.0 Related Records
1. Affidavit by students
2. Affidavit by parents
3. List of members of anti-ragging committee
4. Attendance of anti-ragging committee meeting
5. Mentor- Mentee list